Welcome to Ponnosri.com. These Terms and Conditions govern your use of our website and services. By accessing or purchasing from this site, you agree to these terms in full. If you disagree with any part, please do not use our website.
1. General Information
Ponnosri.com is an eCommerce platform offering clothing and fashion items. All purchases made through our website are subject to the following terms and conditions.
2. Product Information
We strive to provide accurate product descriptions, images, prices, and stock availability.
However, actual product colors may vary slightly due to screen settings and lighting.
Prices are subject to change without prior notice.
3. Order & Payment
Orders are processed after successful payment.
We accept payments via mobile banking (e.g., bKash, Nagad), debit/credit cards, and other available options listed at checkout.
We reserve the right to cancel orders in case of suspected fraud or payment issues.
4. Shipping & Delivery
We deliver across Bangladesh through trusted courier partners.
Delivery times typically range between 2–5 business days, depending on location.
Shipping fees are calculated at checkout unless free delivery is offered during promotional periods.
5. Return & Exchange Policy
We accept returns or exchanges within 3 days of delivery for unused, unwashed items with original packaging and tags.
Return shipping costs are the responsibility of the customer unless the product is faulty or incorrect.
Refunds (if applicable) will be processed after inspection and approval.
6. User Account
You are responsible for maintaining the confidentiality of your account information.
We reserve the right to suspend or terminate accounts for any fraudulent or abusive activity.
7. Privacy Policy
Your privacy is important to us. Please refer to our [Privacy Policy] to understand how we collect, use, and protect your personal information.
8. Intellectual Property
All content on this website—including images, logos, text, and designs—is the property of Ponnosri.com and may not be used or reproduced without written permission.
9. Limitation of Liability
Ponnosri.com shall not be held liable for any indirect, incidental, or consequential damages arising from the use of or inability to use our website or products.
10. Changes to Terms
We reserve the right to modify these terms at any time. Changes will be posted on this page, and continued use of the website constitutes acceptance of those changes.
Contact Us: If you have any questions regarding these Terms and Conditions, please contact us at: 📧 support@ponnosri.com